These terms set out the agreement between you and Emperial Fitness ("we", "us", "our") when you buy coaching from us. By completing a consultation and purchasing a plan, you agree to them. Please read them before you buy.
Emperial Fitness is an online personal training and nutrition coaching business based in the United Kingdom. You can reach us at contact@emperialfitness.co.uk.
We provide bespoke training plans and nutrition guides, written for you based on the consultation you complete, and delivered digitally.
Coaching is programme-only and asynchronous. It does not include live video sessions, in-person training or supervised exercise. Support between plans is included at the level set out in the plan you buy.
Prices include VAT where applicable. We may change our prices, but any change to a subscription you already hold we will let you know at least 30 days before it takes effect, and you may cancel before it applies.
Your first plan is delivered within 3 working days of us receiving your completed consultation and payment. Working days are Monday to Friday, excluding UK public holidays. Subsequent plans on a subscription are delivered on the same 3-working-day basis from each refresh date.
We hold ourselves to that. If we miss it, you get money back automatically, you don't have to chase us for it:
| How late | What you get back |
|---|---|
| 1–2 working days | 25% refunded, of that month's fee, or of the one-off price |
| 3–5 working days | 50% refunded |
| More than 5 working days | 100% refunded, and you can cancel with no exit fee |
You can also choose a full refund and cancel at any point once we're late, whatever the delay, you don't have to wait it out. If we've been late, we won't charge the early exit fee described in section 5.
Why there's a minimum term. We're upfront about this: it's there to hold you to the thing you signed up for. Bodies change on a timescale of months, not weeks, and the single biggest reason people don't get results is stopping in week three. A commitment you can feel is a commitment you're more likely to keep. It also lets us plan your programme properly across a real training block rather than month to month.
The exit fee exists to help you stay consistent. It was never meant to trap someone who genuinely can't continue. So we waive it entirely, and refund any unused portion of your current month, if:
If something has happened that isn't on this list but genuinely stops you continuing, email us anyway. We'd rather hear from you and sort it out than have you feel stuck.
You can pause a subscription for up to 2 months at a time: a holiday, a busy stretch at work, a minor injury. No payments are taken while you're paused, no fee, and your minimum term pauses with it and picks up where it left off. Just email us.
Changed your mind? Email contact@emperialfitness.co.uk within 24 hours of your payment and we will refund you in full, no reason needed.
We start work quickly, which is how we hit 3 working days. After those 24 hours, or once your plan has been delivered, whichever comes first, we can no longer refund that plan. Subscriptions can still be cancelled at any time under section 5.
None of this affects your statutory rights.
Before we build anything, you complete a standard health screening (PAR-Q). This matters, so please answer it honestly.
Our coaching provides fitness and nutrition guidance. It is not medical advice, diagnosis or treatment, and it isn't a substitute for care from a qualified healthcare professional. We're not able to treat, manage or advise on medical conditions or eating disorders.
If you have a health condition, are pregnant or postnatal, are recovering from injury or surgery, or are taking prescribed medication, please speak to your GP before starting any new training or nutrition programme.
We build your plan carefully and to a professional standard. But results depend on things outside our control: how consistently you follow the plan, your sleep, stress, genetics, health, and life generally. We can't and don't guarantee specific results, and nothing on our website should be read as a guarantee.
Your plan is licensed to you personally for your own use. Please don't share, resell, publish or redistribute it. We keep copyright in everything we produce, including plans, guides and website content.
We don't exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud.
Subject to that, our total liability to you in connection with your coaching is limited to the amount you've paid us in the 12 months before the claim arose. We're not liable for losses that weren't reasonably foreseeable when you bought.
We handle your personal and health information as described in our Privacy Policy, which forms part of these terms. It sets out what we collect, why, how long we keep it, and your rights.
You can stop working with us at any time. We may end or decline coaching if you don't provide information we need to keep your plan safe, if payment can't be collected, or if behaviour towards us is abusive. If we end things for a reason that isn't your fault, we'll refund any amount you've paid for coaching not yet delivered.
If something isn't right, email contact@emperialfitness.co.uk and we'll respond within 5 working days. We'd always rather hear from you first so we can put it right.
We may update these terms from time to time. The version that applies to you is the one published when you bought. If we make a material change affecting an active subscription, we'll email you before it takes effect.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere in the UK, you keep the benefit of any mandatory consumer protections that apply where you live.
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